1. Agreement to Terms
By accessing or using FreeCustomSong's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, and customers who access or use our custom song creation service.
2. Description of Service
FreeCustomSong provides custom song creation services. Our service includes:
- Custom songwriting based on information you provide about your loved one
- Professional recording of your personalized song
- Digital delivery of the finished audio file
- One revision round included with standard orders
- Optional paid add-ons, such as faster delivery, a third verse, song downloads, lyrics posters and videos, and release on streaming services
- Physical keepsakes made from your song, such as CDs, prints, blankets and pillows
- Song Club, an optional paid membership (section 8)
3. Ordering and Payment
Pricing: All prices are displayed in US dollars. Current pricing and any applicable discounts are shown at checkout.
Your Free Song: Your first custom song is free. We don't ask for a payment card to create it.
Payment: Payment for any paid item is due at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout.
Upsell Offers: After a purchase, we may offer you more items for your song. If your card is saved with us, tapping to accept an offer charges that card the price shown. You are never charged for an offer you don't accept.
Order Confirmation: Upon successful payment, you will receive an order confirmation email with your order details and expected delivery timeline.
Your Card Statement: Charges appear on your card statement as CUSTOMSONGHELP.COM. The first charge after a Song Club free trial appears as CUSTOMSONG* TRIAL OVER.
4. Delivery
Standard Delivery: Songs are delivered within 7 business days of order placement and questionnaire completion.
Rush Delivery: Expedited delivery options may be available for an additional fee, as shown at checkout.
Delivery Method: Your finished song will be delivered via email with a link to your song page, where you can listen and share it.
Song Club Songs: Songs made with a Song Club membership are delivered within 3 days.
Physical Items: CDs, prints, blankets and pillows are made to order after you buy them and ship to US addresses only. Shipping is included in the price unless checkout shows a shipping charge. Most items ship within 2 weeks of purchase, and we email you when your order ships.
5. Revisions
Each order includes one complimentary revision round. Revision requests must be submitted within 14 days of receiving your song.
Revisions may include adjustments to lyrics, tempo, or arrangement. Additional revisions beyond the included round may incur extra charges.
6. Refund Policy
30-Day Money Back Guarantee: If you are not satisfied with your song, you may request a full refund within 30 days of delivery.
To request a refund, please contact our support team with your order number and reason for the refund request. Refunds are processed within 5-10 business days.
Song Club Charges: If you ask within 14 days of a Song Club charge and haven't started a new song or remix since that charge, we'll refund that charge in full and end your membership. Otherwise, membership charges are non-refundable, and we don't give refunds or credits for part of a billing period. Once you cancel, you won't be charged again.
Physical Items: Because CDs, prints, blankets and pillows are made to order with your song, we can't accept returns or exchanges. If an item arrives damaged or defective, has a printing error, or never arrives, contact us within 30 days of the date it was delivered or expected to arrive, and we'll replace it free.
7. Intellectual Property
Your Content: You retain all rights to the personal stories, memories, and information you provide to us. By submitting this content, you grant FreeCustomSong a license to use it solely for creating your custom song.
The Song: Upon full payment, you receive a personal, non-exclusive license to use your custom song for personal, non-commercial purposes. This includes playing it at private events, sharing with family and friends, and keeping it for personal enjoyment.
Commercial Use: Commercial use of your song (such as selling copies, advertising or promoting a business, monetized videos or broadcasts, or public performance for profit) requires the Commercial Use License.
Commercial Use License: While your Song Club membership is active, every song in your FreeCustomSong account has the Commercial Use License. It lets you use, copy, perform, broadcast, publish, distribute and sell that song, including its lyrics and recording, for any commercial purpose worldwide, including uploading it to streaming services and registering it with content identification systems such as YouTube Content ID, with no limit on copies, sales or revenue and no royalties to FreeCustomSong. While you hold the license, these rights are yours alone: FreeCustomSong will not use that song in its advertising or license it to anyone else, and keeps only the right to host and deliver the song to you and to distribute it when you ask us to. The license covers the song and its revisions and lasts as long as your membership. Copies you sold and content you published while it was active stay licensed.
8. Song Club Membership
Automatic Renewal: Song Club is an optional paid membership that renews automatically. Before you join, we show you the price and how often you'll be charged: every week, month or year. When you join, we charge that price, then charge it again automatically at the start of each new billing period until you cancel.
What's Included: While your membership is active, you can create unlimited custom songs, one in production at a time, and you get the member benefits shown when you join, including the Commercial Use License in section 7. The songs you made as a member stay yours after your membership ends.
Free Trials: Some Song Club offers start with a free trial. The length of the trial and the price you'll pay after it are shown before you start. A payment card is required, and nothing is charged during the trial. If you don't cancel before the trial ends, your membership starts, your card is charged the price shown, and the membership then renews automatically until you cancel. Each customer can have one free trial.
Canceling: You can cancel at any time, including during a free trial, and no reason is needed. To cancel, send us this cancellation email. It is already written for you; send it from the email address you joined with. You can also write to support@freecustomsong.com. Your cancellation counts from the moment you send it, even if we reply later: you won't be charged again, and your membership stays active until the end of the billing period or trial you're in. If you're charged after you asked to cancel, we'll refund that charge.
Failed Payments: If a membership payment doesn't go through, we may try your card again, and your song page will ask you to update your payment details. Member benefits pause until a payment succeeds.
Price Changes: If we change the price of your plan, we'll email you at least 7 days before the new price applies, and you can cancel before then.
Refunds: Refunds of Song Club charges are covered in section 6.
9. User Responsibilities
When using our services, you agree to:
- Provide accurate and truthful information in your questionnaire
- Not submit content that is defamatory, obscene, or violates any third-party rights
- Not use the service for any unlawful purpose
- Respond to our communications regarding your order in a timely manner
10. Content Guidelines
FreeCustomSong creates personalized music inspired by your stories and memories. We reserve the right to decline orders that request content that is:
- Hateful, discriminatory, or promotes violence
- Sexually explicit or inappropriate
- Defamatory toward any individual or group
11. Limitation of Liability
FreeCustomSong's liability is limited to the amount you paid for your order. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
We make no warranties about the emotional response your song may generate from recipients.
12. Changes to Terms
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the new terms.
13. Contact Information
For questions about these Terms of Service, please contact us:
Email: support@freecustomsong.com
Website: freecustomsong.com